Our Privacy Commitment
BusiWare (operated by Caz Services Ltd) is an all-in-one platform for Document Management, CRM, Business Workflows, and Document AI. We never sell your personal information or workspace documents. We do not use your business data or Google user data to train public foundation AI models. Third-party integrations are activated solely at your discretion to deliver requested workflow automations.
1. Data Controller & Contact Information
This Privacy Policy governs the BusiWare platform at https://busiware.cloud, owned and operated by Caz Services Ltd.
Organization: Caz Services Ltd (BusiWare Platform)
Designated Privacy Lead: Nick Caz
Direct Privacy Inquiries: nick@cazservices.com
Authorized Platform Domain: https://busiware.cloud
2. Types of Information Collected
- User & Profile Details: Full name, corporate email address, organization identity, avatar image, encrypted credentials, and assigned permission roles.
- Document & Business Records: Documents uploaded to cabinet folders (PDFs, images, spreadsheets, invoices), user-defined indexing metadata, CRM customer accounts, project tasks, quotes, inventory records, and automated workflow triggers.
- Authentication & SSO Data: When signing in with third-party Single Sign-On (Google or Microsoft Entra ID / Microsoft Personal Account), we receive verified authentication tokens, account IDs, name, and email address. We do not store third-party passwords.
- Platform Audit Logs: Access logs, modification timestamps, and security audit records to ensure corporate compliance.
3. Google API Services & Google User Data Disclosures
BusiWare offers optional synchronization with Google Workspace APIs. When you connect your Google account to BusiWare, our access is strictly confined to the permissions you grant via standard OAuth consent screens.
Google API Services User Data Policy Compliance Statement
BusiWare's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Scope-by-Scope Usage Details:
| Service | Data Accessed | Strict Purpose & Usage |
|---|---|---|
| Google Drive | User-chosen files, folders, and exported PDFs | Allows users to import files directly into BusiWare cabinets, and export generated invoices or reports to Google Drive upon user instruction. |
| Google Calendar | Calendar entries, event times, titles | Synchronizes CRM client appointments, project milestones, and employee task deadlines between BusiWare and Google Calendar. |
| Google Contacts / People | Contact names, emails, phone numbers | Permits users to import client or supplier contact cards directly into BusiWare CRM to avoid repetitive manual entry. |
| Google Tasks | Task titles, due dates, statuses | Bi-directionally syncs assigned platform workflow action items with Google Tasks for mobile reminders. |
| Google Meet | Video meeting room links & spaces | Creates instant video conference links directly from within CRM customer cases and support tickets. |
Core Google User Data Protections:
- No Sale of Google User Data: We never sell, rent, or trade Google user data to data brokers or third parties.
- No Advertising: Google user data is NEVER used for serving advertisements, retargeting, or personalized marketing.
- No AI Model Training: Google user data is NEVER transferred to or used to train, retrain, or improve generalized foundation AI or machine learning models.
- Human Review Prohibited: No human employees or contractors are permitted to read your Google Workspace data unless you give explicit written permission for specific technical support troubleshooting.
4. Microsoft Single Sign-On (Personal & Business Accounts)
BusiWare provides Single Sign-On (SSO) via Microsoft authentication, supporting both personal Microsoft accounts (@outlook.com, @hotmail.com, @live.com) and business/work accounts (Microsoft Entra ID / Office 365 multitenant).
We request standard identity scopes (openid, profile, and email) exclusively to authenticate your identity and retrieve your email address for account association. We do not access your personal OneDrive, Outlook emails, or internal Microsoft 365 files.
5. AI Processing & Document Analysis
BusiWare provides intelligent Document Analysis (powered by enterprise Google Gemini API). Analysis runs in-memory with enterprise zero-retention controls. Your uploaded files and extracted business fields are never used to train public foundation models. Extracted records remain the exclusive property of your organization.
6. Data Security, Encryption & Storage
- Transit Encryption: All platform communications utilize Transport Layer Security (TLS 1.3).
- At-Rest Encryption: Database records, encrypted credentials, and files are stored using industry-standard AES-256 encryption.
- Access Isolation: Row Level Security (RLS) policies and Role-Based Access Control (RBAC) ensure strict multi-tenant boundary isolation.
- Retention Policy: Customer data is retained only during an active subscription. Upon account closure, all data is scheduled for permanent purge.
7. Revocation of Access & Data Deletion Procedures
Users retain full control to revoke integrations and delete stored data at any time:
Revoke Google Workspace Access:
Instantly disconnect BusiWare via Google Account security:
https://myaccount.google.com/permissions →Revoke Microsoft Account Access:
Disconnect BusiWare via Microsoft consent manager:
https://account.live.com/consent/Manage →Permanent Account & Data Purge Request:
To request full account closure and immediate deletion of all documents and synced records, send an email to nick@cazservices.com with the subject line "Data Deletion Request" from your registered account email. All records will be permanently expunged within 30 calendar days.